Refund & Fraud Policy

This Refund and Fraud Prevention Policy explains how credits, plans, refunds, and chargebacks work at MusicGpt. It is designed to be fair to genuine users while protecting the service from abuse.

1. Free trial and credits

New users receive a limited amount of free credits when they join MusicGpt. We encourage you to use them to test the tools and make sure the service fits your needs before spending any money. Free credits have no cash value and cannot be exchanged for money or transferred to another account.

2. Pricing and plans

All plans and credit packages are one-time purchases. When your credits are used up, you must purchase a new plan or credit package to continue using paid features.

We reserve the right to modify our pricing at any time. Updated prices apply to new purchases only and do not affect plans you have already paid for. If we make material pricing changes, we may notify you through the service, email, or other reasonable methods before they take effect.

3. Our refund policy

Generating images and videos consumes real computing resources, so refunds are limited. Here is how they work:

• Consumed credits — credits already used for generation or processing — are non-refundable.
• Unused plans — if you purchased a plan on which no credits have been consumed, you may be eligible for a full refund.
• Partial refunds — a plan that was partially used may be refunded on a prorated basis in limited circumstances.

Because AI output can be unpredictable, we cannot refund purchases based solely on dissatisfaction with generated results. That is exactly why we give you free credits to try the service first.

4. How to request a refund

If you believe you qualify for a refund under this policy, contact our support team at [email protected] within seven (7) days of the purchase. Please include your account email, the order details, and a short explanation. We will review each request on its own merits and respond as quickly as we can.

5. Chargebacks

If you dispute a charge with your bank or card provider, we will review the transaction and any relevant account activity. If a refund is warranted under this policy, we will process it directly. If a chargeback is raised without a valid reason — for example, after credits were already consumed — we may challenge it and provide evidence to your payment provider.

Users who repeatedly file unfounded chargebacks may have their accounts suspended and may be responsible for chargeback fees incurred by MusicGpt.

6. Fraud prevention

We take fraud seriously and reserve the right to investigate any account activity that looks abusive, including:

• Creating multiple accounts to repeatedly claim free trial credits.
• Using stolen or unauthorized payment methods.
• Exploiting pricing, referral, or promotion systems.
• Attempting to resell, share, or farm credits in ways that violate our Terms of Service.

We may suspend, limit, or terminate accounts involved in such activity, and we cooperate with payment providers and law enforcement where appropriate. If you believe your account was flagged by mistake, contact us at [email protected] and we will review the case.

7. Contact

Questions about this policy? Reach us at [email protected].